Frequently Asked Questions
Everything you need to know about your Collegium experience.
Where are Collegium products manufactured?
All our footwear and apparel are handcrafted in Italy using premium, locally-sourced leathers and materials to ensure the highest level of craftsmanship.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping varies by destination.
What is your return policy?
We accept returns on unworn, pristine items with original packaging within 14 days of delivery. Please note that certain limited-edition releases may be final sale.
How do I determine my correct size?
Our footwear generally runs true to size. We recommend checking the specific size guide on each product page for detailed measurements and conversion charts.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Affirm and Klarna for qualifying orders.